Shipping and Delivery
We ship using Canada Post and offer a variety of options:
- FREE SHIPPING ON ORDERS OVER $66.00 anywhere in US or Canada. This will automatically happen when you check out.
- Lettermail - If you order a cassette or a 7-inch record or something else we can just stick in a envelope with a protective cardboard backing, you can ship stuff for around $3 an item via this method and save big on shipping as long as you don't mind it taking a while (approx 3-4 weeks). For best results: If you are ordering multiple items that can fit in lettermail, order them separately for cheapest shipping. If your shipment is too big you have to go for parcel shipping or XPressPost, etc.
- Standard/Expedited Parcels/XPressPost - You'll get a tracking number from us once we've shipped your order and we'll ship it as soon as we receive your payment, same business day in most cases. Our web site calculates actual shipping rates based on our direct link with Canada Post's realtime shipping rates API! Fancy stuff!!!
- International Shipping Options - Will be available based on your location. If no shipping is made available for you to choose, please contact us with your order number and we'll help you out!
- Cancellation of orders - We can cancel and fully refund any order which hasn't shipped
yet. Your payment will be refunded via the same method it was received.
You must contact us before we ship the order if you want to modify or
cancel any orders. We reserve the right to cancel and refund any orders we are unable to fill for any reason.
- Refunds and Exchanges - All non-defective, non-damaged, shipped product is sold final sale, no refunds. We will accept defective/damaged product for exchange of the same items only, or a mutually agreed-upon replacement item if the identical item is no longer available, if you ship the defective/damaged product back to us and we deem it to be legitimately defective/damaged. The customer agrees to pay the shipping cost for the returned items, and in turn we will pay shipping costs for the new replacement product we ship.